Frequently Asked Questions
Everything you need to know about shopping with NOVE.
What is the standard shipping time for NOVE orders?
We typically process orders within 1-2 business days. Standard domestic shipping takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, some items like earrings and intimate apparel are final sale.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
Which payment methods do you accept?
NOVE accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
Are your materials sustainably sourced?
At NOVE, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes in our collections, and we partner only with manufacturers who meet our strict fair-labor standards.